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New tools alleviate consumer guarantee confusion
Written on the 1 February 2012 by Fiona Taylor
New tools to help alleviate confusion surrounding consumer guarantees are now available for businesses from the Australian Competition and Consumer Commission (ACCC).
The Australian Consumer Law introduced a set of consumer guarantees which apply to goods and services purchased by consumers from January 1, 2011.
The consumer guarantees framework provides statutory rights that apply automatically when consumers buy, lease or hire goods or services, and outline the circumstances where a business is required to provide a remedy to a consumer if those rights are breached.
Recent Government research, conducted at both national and state and territory levels, reveals confusion about warranties issues and rights to a refund, repair or replacement.
The research also indicates some businesses are not fully aware of their rights and obligations under the consumer guarantees provisions.
Consumer guarantees explained
The Australian Competition and Consumer Commission launched a range of resources and educational tools aimed at assisting businesses understand the consumer guarantees provisions including an online education module.
Increased understanding of the rights and obligations under the consumer guarantees framework can enable businesses to effectively resolve any problems that their consumers may experience in the event that goods or services purchased are faulty or not as described.
Businesses can also avoid potential reputational damage and loss of sales by understanding and complying with the consumer guarantees provisions and subsequently aiding consumers with their understanding.
Author: Fiona Taylor