http://www.franchise.edu.au/ Sun, 05 Feb 2012 00:16:23 Asia-Pacific Centre for Franchising Excellence Griffith University Articles http://www.franchise.edu.au/?process=views/article.php&articleId=22825 http://www.franchise.edu.au/?process=views/article.php&articleId=22825   New tools to help alleviate confusion surrounding consumer guarantees are now available for businesses from the Australian Competition and Consumer Commission (ACCC). The Australian Consumer Law introduced a set of consumer guarantees which apply to goods and services purchased by consumers from January 1, 2011. The consumer guarantees framework provides statutory rights that apply automatically when consumers buy,... http://www.franchise.edu.au/?process=views/article.php&articleId=22301 http://www.franchise.edu.au/?process=views/article.php&articleId=22301 Franchise conflict research encompassing franchisor and franchisee perspectives reveals four secrets to minimising conflict in the franchise relationship. The research, conducted by the Asia-Pacific Centre for Franchising Excellence was jointly funded through an Australian Research Council Linkage grant with the Australian Competition and Consumer Commission (ACCC) and Griffith University. The four secrets to minimising franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=21985 http://www.franchise.edu.au/?process=views/article.php&articleId=21985   What a year 2011 has been for franchises. From the start of the year with the floods, earthquakes and a tsunami across different parts of the Asia-Pacific, the focus was on disaster recovery tips and disaster management planning. Recently the Australian Federal government also launched a new iPad App to help franchises and businesses with emergencies, however hopefully it won’t be needed this holiday... http://www.franchise.edu.au/?process=views/article.php&articleId=21973 http://www.franchise.edu.au/?process=views/article.php&articleId=21973 Social media no longer exists on the outskirts of successful franchise marketing strategy. In the modern landscape, successful branding and marketing campaigns must have a social element at their core in order to be relevant and sustainable. From our work in the franchise sector we see more and more brands doing some wonderful things in Social Media but the most common question we get asked from franchisors and franchise marketing... http://www.franchise.edu.au/?process=views/article.php&articleId=21545 http://www.franchise.edu.au/?process=views/article.php&articleId=21545 Is improving your franchise skills on your list of things to do for 2012? As you’re probably aware, Australia’s leading franchise research and education university offers the Asia-Pacific’s only postgraduate franchise qualification — and you can be among only a select group of people to get it. Download a free Information Pack here. (Please note: if you’re a franchisee or... http://www.franchise.edu.au/?process=views/article.php&articleId=21169 http://www.franchise.edu.au/?process=views/article.php&articleId=21169 Service franchises are the most popular type of franchise, followed by Retail (food) according to statistics from a free online pre-entry franchise education program, which has just registered its 2000th participant. The pre-entry franchise education program, developed by Griffith University’s Asia-Pacific Centre for Franchising Excellence and funded by Australian Competition and Consumer Commission, was launched July 1,... http://www.franchise.edu.au/?process=views/article.php&articleId=21137 http://www.franchise.edu.au/?process=views/article.php&articleId=21137 Business owners can access emergency planning information anytime, anywhere with the launch of the Australian Government’s first business iPad app. The MyBizShield app is an interactive tool that uses prompts and handy tips to help small business owners create an emergency plan tailored to their business. It includes practical steps such as backing up data and maintaining accurate insurance claim records. Minister for... http://www.franchise.edu.au/?process=views/article.php&articleId=20573 http://www.franchise.edu.au/?process=views/article.php&articleId=20573 Which global franchise brands are using social media effectively? Digital Marketing Agency, Traffika’s Managing Director Matt Forman will answer this question at a special event on November 23 in Brisbane. Speaking at the Franchise Marketing Forum 2011, Matt will also discuss the major challenges franchisors face with social media and provide a practical tool to help franchise marketers overcome them. Social Media... http://www.franchise.edu.au/?process=views/article.php&articleId=19321 http://www.franchise.edu.au/?process=views/article.php&articleId=19321 A quarter of franchises experienced a decline in the number of franchise units during 2010 despite overall sector growth, according to new research from the Asia-Pacific Centre for Franchising Excellence. The Franchise Performance Metrics research also reveals nearly half of franchisors reported one or more of their franchisees requested royalty relief in the 12 months ending June 2010. Franchise unit declines Centre Director... http://www.franchise.edu.au/?process=views/article.php&articleId=17505 http://www.franchise.edu.au/?process=views/article.php&articleId=17505 More than 1600 people are better informed on franchising due diligence through a free, online franchise education program, launched just 12 months ago – and the feedback is glowing. The Pre-Entry Franchise Education program was developed by Griffith University’s Asia-Pacific Centre for Franchising Excellence and funded by the Australian Competition and Consumer Commission. Centre Director Professor Lorelle... http://www.franchise.edu.au/?process=views/article.php&articleId=17409 http://www.franchise.edu.au/?process=views/article.php&articleId=17409 Due to demand, the application deadline for the specialist Franchising course has been extended. The Centre’s received a number of enquiries regarding late applications for the specialist franchising course, so have extended the deadline until July 12. (You can also apply for the Graduate Certificate in Franchising, up until the July 12 extension). Franchise course overview The specialist Franchising course... http://www.franchise.edu.au/?process=views/article.php&articleId=17401 http://www.franchise.edu.au/?process=views/article.php&articleId=17401 Franchise performance can now be measured, for the first time globally, with the launch of new franchise research findings. The Franchise Performance Metrics research conducted by the Centre enables franchisors to compare their franchise model across a range of key performance indicators with other Australian franchises. Lead researcher and Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said now... http://www.franchise.edu.au/?process=views/article.php&articleId=17369 http://www.franchise.edu.au/?process=views/article.php&articleId=17369 What do you know about tax and does it affect your business? Griffith Business School PhD student Toni Brackin is undertaking research into people's understanding about the tax system and how this might relate to their financial literacy. Toni has developed a survey which looks at: how confident people are in understanding parts of the tax system, and whether these results are similar to other more well... http://www.franchise.edu.au/?process=views/article.php&articleId=16741 http://www.franchise.edu.au/?process=views/article.php&articleId=16741 Franchisor performance is in the spotlight this month, with the release of 'global first' findings of how franchisors perform compared to each other, rather than say how a franchised coffee shop performs against an independent coffee shop. This revolutionary new study provides a new depth for franchise business planning and focusing of resources - vitally important in these lean operational times. Gain an inside... http://www.franchise.edu.au/?process=views/article.php&articleId=16457 http://www.franchise.edu.au/?process=views/article.php&articleId=16457 Franchisors, CEOs and senior franchise executives from around Australia converged on Griffith University’s South Bank campus earlier this week to increase their franchising knowledge, with a focus on rebuilding franchise profits. The recurring messages throughout the day, were reviewing your business operations to reduce non-essential costs, getting your core right first and setting benchmarks across your franchise system to... http://www.franchise.edu.au/?process=views/article.php&articleId=16453 http://www.franchise.edu.au/?process=views/article.php&articleId=16453 Franchisor performance can now be measured, for the first time globally. With the release of the Franchise Performance Metrics research findings franchisors can now compare performance against like franchisors, bringing a new level of insight into franchise business planning. Lead researcher and Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said now franchisors can compare their franchise model... http://www.franchise.edu.au/?process=views/article.php&articleId=16445 http://www.franchise.edu.au/?process=views/article.php&articleId=16445 The second annual Franchising in Social Media report has just been released by digital marketing agency, Traffika. Valued at $1,000 the report is available for download free (for a limited time) by ‘liking’ the Traffika Facebook page. You can download the free report here now. The report provides a review of recent franchise-related social media conversations to give franchise professionals a feel for the... http://www.franchise.edu.au/?process=views/article.php&articleId=15997 http://www.franchise.edu.au/?process=views/article.php&articleId=15997 Small businesses can now access a free computer-based information tool to help start and grow their business. The Small Business Resource Kit brings together essential information and tips on a USB drive, providing flexible access to resources for business owners, who are often time-poor. The Kit was launched by Federal Minister for Small Business, Senator Nick Sherry in Melbourne earlier this week. Senator Sherry said the... http://www.franchise.edu.au/?process=views/article.php&articleId=15189 http://www.franchise.edu.au/?process=views/article.php&articleId=15189 The application deadline for the Franchising and Small Business course is drawing near, with students from the UK and Prague having already applied, (along with Australians). Designed for prospective franchisees and existing franchisees, the Franchising and Small Business course provides the foundations towards running a successful business. The course is designed to compliment franchisor training, which often teaches technical... http://www.franchise.edu.au/?process=views/article.php&articleId=15197 http://www.franchise.edu.au/?process=views/article.php&articleId=15197 News surrounding the recent franchise collapses, and of Angus and Robertson franchisees wanting to defect from the brand resulting in a pending court hearing demonstrates how crucial building and rebuilding franchisee trust can be. Even franchisees indirectly affected by closure of other businesses, (such as a handful of Gloria Jean’s Coffees franchisees affected by Borders store closures) are likely to be in need of some... http://www.franchise.edu.au/?process=views/article.php&articleId=15037 http://www.franchise.edu.au/?process=views/article.php&articleId=15037 Free business planning templates and guides available on the Australian Government’s small business website are proving popular, with more than 250,000 downloads in just 12 months. Minister for Small Business, Senator Nick Sherry said the templates, developed in consultation with prominent financial institutions and business advisors, were an important first step for new businesses. “Developing a... http://www.franchise.edu.au/?process=views/article.php&articleId=14977 http://www.franchise.edu.au/?process=views/article.php&articleId=14977 If you put your people first, sales and profits will follow, says LookSmart Alterations Franchisor and 2010 Ethnic Business Awards winner Abraham Hatoum. The proof is in his franchise business success. Overcoming adversity as a refugee from Lebanon, Abraham has grown LookSmart Alterations to nearly 100 franchise outlets across two countries, with more than 40 franchisees. (View his touching Ethnic Business Awards acceptance speech... http://www.franchise.edu.au/?process=views/article.php&articleId=14965 http://www.franchise.edu.au/?process=views/article.php&articleId=14965 Quality franchisees are everything – they can make or break you, says Burger Edge franchisor Issam Soubjaki, speaking at the BRW Franchise Forum last week. And Gen Ys actually make good franchisees, according to Fastway Couriers Australia CEO Richard Thame, also speaking at the forum. The importance of attracting and retaining the best was a key theme throughout the day, with some speakers, like Bakers Delight... http://www.franchise.edu.au/?process=views/article.php&articleId=14577 http://www.franchise.edu.au/?process=views/article.php&articleId=14577 Registrations are now open for the Franchise Forum 2011: Rebuilding Franchise Profits professional development event. The Forum, jointly hosted by the Asia-Pacific Centre for Franchising Excellence and the Franchise Advisory Centre, will take place on Friday, May 27 from 8.30am – 5pm at Griffith University’s South Bank Campus, Sidon St, Brisbane. At this unique event you’ll hear real experiences of... http://www.franchise.edu.au/?process=views/article.php&articleId=13857 http://www.franchise.edu.au/?process=views/article.php&articleId=13857 There may be a potential franchisee recruitment market franchisors are overlooking, according to Asia-Pacific Centre for Franchising Excellence Researcher Dr Stephen Bennett. “Instead of only considering single unit suitability in the initial franchisee recruitment process, franchisors should consider suitability for multiple unit ownership from the outset, and target their recruitment strategies accordingly,” Dr... http://www.franchise.edu.au/?process=views/article.php&articleId=14041 http://www.franchise.edu.au/?process=views/article.php&articleId=14041 Business advice in your local area just became easier to locate with a new online tool from the federal government. The free business.gov.au’s Advisor Finder tool uses Google mapping to locate and put you in touch with your nearest business advisors. Simply enter your industry, location and the type of advice you’re after. The relevant advisors will then be displayed on a Google map with details of... http://www.franchise.edu.au/?process=views/article.php&articleId=13817 http://www.franchise.edu.au/?process=views/article.php&articleId=13817 We all know the importance of local knowledge when expanding franchise business operations into new regions and countries, but do you actually take on the local expertise and advice you receive? Griffith Business School Alumnus of the Year 2009, Dr Ly Qui Trung is franchisor of international restaurant concept Pho24, and Vietnam master franchisee for Gloria Jean’s Coffees, Yogen Fruz and Singapore Bakery concept Bread... http://www.franchise.edu.au/?process=views/article.php&articleId=13841 http://www.franchise.edu.au/?process=views/article.php&articleId=13841 Global growth will be pretty solid in 2011 and 2012 according to National Australia Bank Head of Industry Analysis Dean Pearson at the Franchise Council of Australia breakfast, held in Brisbane this morning. While Australia will see growth coming back this year, the big growth is in China, India and Latin America, which will offset the developed world, Dean said. And just as different regions vary around the world it’s... http://www.franchise.edu.au/?process=views/article.php&articleId=13821 http://www.franchise.edu.au/?process=views/article.php&articleId=13821 Having a foot on both sides of the franchisor-franchisee fence Dr Trung can also appreciate how frustrating it can be for master franchisees when franchisors disregard their local knowledge and don’t take their advice. Dr Trung gives his experience with Bread Talk as an example for the need for franchisors to be more flexible and trusting of local expertise. “The Bread Talk business concept is excellent, as is... http://www.franchise.edu.au/?process=views/article.php&articleId=13701 http://www.franchise.edu.au/?process=views/article.php&articleId=13701 Opportunities exist for Australian franchisors in Malaysia, and in particular mobile services franchises. Malaysian government agency PNS is looking to assist Australian franchisors expand their operations into Malaysia, and in particular are keen to hear from franchisors in the mobile services industries. Centre General & Business Manager Kerry Miles said the Malaysian government currently has a strong focus on... http://www.franchise.edu.au/?process=views/article.php&articleId=13049 http://www.franchise.edu.au/?process=views/article.php&articleId=13049 A solution for overcoming the shortage of suitable franchisees restricting franchise growth in Australia is recruiting small independent business owners. If franchisors wish to target this new market in their franchisee recruitment strategies successfully there is one area in particular they will need to address: Demonstrating the franchise system is not restrictive for entrepreneurs. This is according to Centre... http://www.franchise.edu.au/?process=views/article.php&articleId=13281 http://www.franchise.edu.au/?process=views/article.php&articleId=13281 It’s inevitable, the ‘cloud’ is here and all businesses will have to make the adaptation at some point. For franchises in particular there are many benefits of cloud computing, however managing the transition and maximising the positive effects requires the buy-in of franchisees and key franchise staff. Organisational change impacts of cloud computing Understanding the organisational change impacts... http://www.franchise.edu.au/?process=views/article.php&articleId=13269 http://www.franchise.edu.au/?process=views/article.php&articleId=13269 Franchise sector-wide performance benchmarks will be available for the first time through an exciting new project, being run by the Centre. Franchisors with operations in Australia are invited to participate in the research project, and those who do will receive a business planning tool – the Franchise Performance Metrics Report, valued at $997 – for free. All contributions to the research are anonymous and... http://www.franchise.edu.au/?process=views/article.php&articleId=12977 http://www.franchise.edu.au/?process=views/article.php&articleId=12977 If you want to give yourself a competitive edge in franchising, then the Graduate Certificate in Franchising is for you, and with applications closing Monday (January 31) you will need to be quick to apply. The Graduate Certificate in Franchising consists of four courses, each running for 13 weeks and you can choose to study entirely online, face-to-face in Brisbane or a combination of both. The program is designed for... http://www.franchise.edu.au/?process=views/article.php&articleId=12766 http://www.franchise.edu.au/?process=views/article.php&articleId=12766 A thousand people have now registered for a free online pre-entry franchise education program aimed to create better informed franchisees and reduce conflict. The program, developed by the Centre and funded by the Australian Competition and Consumer Commission (ACCC), was only launched on July 1, last year. Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said it was great to see... http://www.franchise.edu.au/?process=views/article.php&articleId=12474 http://www.franchise.edu.au/?process=views/article.php&articleId=12474 In your particular franchise business, can tactical or guerrilla marketing be used by franchisees? This was one of the opening questions from Eagle Boys Dial A Pizza founder Tom Potter to delegates at the Franchise Marketing Forum 2010, held last month. Tom said he believes if you’re depending on franchisees to do a lot of the ground work in any franchise marketing program you’ll only get about 10 to 15 per... http://www.franchise.edu.au/?process=views/article.php&articleId=12639 http://www.franchise.edu.au/?process=views/article.php&articleId=12639 Franchising has now become one of the most predominant expansion methods for hospitality-based businesses, according to Melbourne businessman Mahen Mahendranathan. Owner of Palms Food Court, Mahen plans to start a second business with the aim to franchise. To equip him with the skills and understanding to successfully franchise his business Mahen undertook the Graduate Certificate in Franchising, offered through Griffith... http://www.franchise.edu.au/?process=views/article.php&articleId=12638 http://www.franchise.edu.au/?process=views/article.php&articleId=12638 Being in the process of buying a franchise Vivek Perti wanted to make sure he went about it the right way. To aid him in the transition from being a certified chartered accountant to a Gloria Jean’s franchisee Vivek selected the specialist Franchising course as an elective as part of a Master of Business Administration (MBA) program at Griffith University. Vivek said he enrolled in the course as he wanted to learn about... http://www.franchise.edu.au/?process=views/article.php&articleId=12603 http://www.franchise.edu.au/?process=views/article.php&articleId=12603 New international franchise research comparing the Australian and United States (US) franchise sectors across a range of topics is now possible. Griffith University and the University of New Hampshire in the United States recently signed a Memorandum of Understanding, formally recognising the franchise research partnership which exists between the two universities. New franchise research in the areas of women in franchising,... http://www.franchise.edu.au/?process=views/article.php&articleId=12595 http://www.franchise.edu.au/?process=views/article.php&articleId=12595 Support for small business is now available via live online chat. The federal government’s Small Business Support Line telephone service now offers an online “live chat” service, delivered via business.gov.au, which also offers additional information services for businesses. The Small Business Support Line was launched in September 2009 to provide a single point of access to information and referral... http://www.franchise.edu.au/?process=views/article.php&articleId=12589 http://www.franchise.edu.au/?process=views/article.php&articleId=12589 A report discussing the volume, content and opportunities of franchise-related conversations in social media is now available to you for free, from digital marketing company, Traffika. Traffika CEO Matt Forman presented findings from the Franchising in Social Media report to delegates at the recent Franchise Marketing Forum, jointly hosted by the Asia-Pacific Centre for Franchising Excellence and Franchise Advisory Centre. ... http://www.franchise.edu.au/?process=views/article.php&articleId=12481 http://www.franchise.edu.au/?process=views/article.php&articleId=12481 The New Zealand franchise sector is growing and maturing, according to new research findings to be released at the New Zealand Franchise Association Gala Awards Dinner last month. The Franchising New Zealand 2010 research, conducted by Griffith University’s Asia-Pacific Centre for Franchising Excellence and Massey University, reveals the sector has grown 21 per cent since statistics were last collected in 2003. ... http://www.franchise.edu.au/?process=views/article.php&articleId=12556 http://www.franchise.edu.au/?process=views/article.php&articleId=12556 New franchise research findings reveal the size, profile and interesting similarities between Australian and New Zealand franchise sectors. The inaugural Franchising New Zealand 2010 research findings, to be officially launched on Monday, November 29, provide for the first true comparison between the two franchise sectors, in conjunction with the Franchising Australia 2010 findings released last month. Franchising Australia 2010... http://www.franchise.edu.au/?process=views/article.php&articleId=12473 http://www.franchise.edu.au/?process=views/article.php&articleId=12473 The Western Australia (WA) Liberals moved to reject state-based legislation to regulate the franchise sector, yesterday. The proposed legislation would have been in addition to current national regulations already in place. The decision to reject the legislation follows threats by two large WA franchisors that they would consider relocating interstate if the legislation was passed, as well as strong opposition from the... http://www.franchise.edu.au/?process=views/article.php&articleId=12268 http://www.franchise.edu.au/?process=views/article.php&articleId=12268 Measuring campaign effectiveness can be as easy as four simple steps, or at least it is at Price Attack. Price Attack Marketing Manager Darren Gunton says the franchise uses a very simple four step process to measure marketing campaign effectiveness. Franchise marketing effectiveness measure one  “The first measure we look at is: what was the cost of the campaign compared to the extra income... http://www.franchise.edu.au/?process=views/article.php&articleId=12195 http://www.franchise.edu.au/?process=views/article.php&articleId=12195 The Australian franchise sector is still strong despite a decrease in the number of franchise systems following the economic downturn, according to new franchise research findings. Findings of the Franchising Australia 2010 study, conducted by Griffith University’s Asia-Pacific Centre for Franchising Excellence and sponsored by the Franchise Council of Australia (FCA), were released yesterday. Franchising... http://www.franchise.edu.au/?process=views/article.php&articleId=12202 http://www.franchise.edu.au/?process=views/article.php&articleId=12202 Express your interest in participating in the Franchise Performance Metrics Project: Nothing but the Truth, to gain access to a valuable business resource for free. Griffith University has received feedback from a number of franchisors regarding the need for metrics that provide insight into franchisor performance against a peer group. Franchising benchmarks Asia-Pacific Centre for... http://www.franchise.edu.au/?process=views/article.php&articleId=12010 http://www.franchise.edu.au/?process=views/article.php&articleId=12010 Following on from the article on the voluntary administration process, Joint Liquidator for the Kleenmaid Group and Partner at Deloitte Richard Hughes offers five lessons for franchisees and prospective franchisees. Kleenmaid was the biggest retail franchise collapse in Australia, with more than 7,000 creditors and debts more than $100 million when they entered voluntary administration. Richard says the following are not... http://www.franchise.edu.au/?process=views/article.php&articleId=11994 http://www.franchise.edu.au/?process=views/article.php&articleId=11994 Eagle Boys Dial-A-Pizza founding franchisor Tom Potter received a valuable marketing lesson early on, after being held up at gunpoint. According to Tom, the lesson was not necessarily to be involved in armed robberies but to really think about alternative ways of reaching your customer. “The day after the robbery, the front page of the paper in that small country town read: ‘Spiderman robs Eagle Boys’,... http://www.franchise.edu.au/?process=views/article.php&articleId=11973 http://www.franchise.edu.au/?process=views/article.php&articleId=11973 Two of the biggest challenges in franchise marketing are gaining franchisee buy-in for marketing campaigns and getting franchisees engaged in local area marketing. Using a multi-tiered strategy Worldwide Online Printing was able to achieve both, while also significantly increasing franchisee satisfaction levels and sales. Just how Worldwide Online Printing achieved such fantastic results will be revealed at a franchise marketing... http://www.franchise.edu.au/?process=views/article.php&articleId=11968 http://www.franchise.edu.au/?process=views/article.php&articleId=11968 Franchise marketing best practice will be in the spotlight on Wednesday November 10, in Brisbane at the Franchise Marketing Forum 2010: Building brands and bottom lines. The Asia-Pacific Centre for Franchising Excellence is teaming up with the Franchise Advisory Centre again, to bring you this one-of-a-kind franchise marketing professional development event. The Forum will provide the unique opportunity for marketing and public... http://www.franchise.edu.au/?process=views/article.php&articleId=11787 http://www.franchise.edu.au/?process=views/article.php&articleId=11787 Franchise site and territory selection is a critical factor for franchise business success and with retail franchises in particular, consumes a large financial investment associated with buying a franchise business. According to franchise site and territory selection expert, Spectrum Analysis Managing Director Peter Buckingham, effective franchise site and territory selection is the art of using information to make a good decision. ... http://www.franchise.edu.au/?process=views/article.php&articleId=11795 http://www.franchise.edu.au/?process=views/article.php&articleId=11795 Nearly 600 people have now registered for the Centre’s free pre-entry franchise education program, sponsored by the Australian Competition and Consumer Commission (ACCC). Launched July 1 this year, the program is continuing to attract interest from prospective franchisees, franchisors considering introducing it into franchisee recruitment processes, and by consultants and head office professionals alike. Adelaide-based... http://www.franchise.edu.au/?process=views/article.php&articleId=11863 http://www.franchise.edu.au/?process=views/article.php&articleId=11863 With the recent increase in insolvencies and some industries faring poorly, it is perhaps timely to explain the Voluntary Administration process. The voluntary administration process was covered by one of the joint liquidators of the Kleenmaid Group (the largest retail franchise collapse in Australian history) and Partner at Deloitte, Richard Hughes at our Franchise Forum 2009. He explains: The voluntary administration... http://www.franchise.edu.au/?process=views/article.php&articleId=11747 http://www.franchise.edu.au/?process=views/article.php&articleId=11747 We've listened to your feedback and taken on board this year's Franchising Australia survey is rather long (and included a few too tricky finance-related questions), so we've taken out those 'problem' questions and reverted back to the survey style used in previous years. If you would prefer to complete the improved short Franchising Australia survey, instead of the original, we would greatly... http://www.franchise.edu.au/?process=views/article.php&articleId=11786 http://www.franchise.edu.au/?process=views/article.php&articleId=11786 Opportunities abound for international franchise expansion in Malaysia. The Malaysian government is one of the most franchise-friendly in the world, with one of its agencies set-up to invest in international franchises expanding into Malaysia. The government agency responsible for franchise development in Malaysia, Perbadanan Nasional Berhad (PNS) aims to assist Malaysians in acquiring Master Franchise rights, including assistance... http://www.franchise.edu.au/?process=views/article.php&articleId=10984 http://www.franchise.edu.au/?process=views/article.php&articleId=10984 Staying abreast of the latest franchise research is now even easier with the launch of the ‘Franchise Research’ section of Griffith University’s Asia-Pacific Centre for Franchising Excellence’s website. The Franchise Research section provides lists of franchise research conducted by the Asia-Pacific Centre for Franchising Excellence over the past 10 years, including the biennial Franchising... http://www.franchise.edu.au/?process=views/article.php&articleId=11347 http://www.franchise.edu.au/?process=views/article.php&articleId=11347 If you’ve been thinking about increasing your franchise skills then you need to apply now ? applications for both the specialist Franchising course and the Graduate Certificate in Franchising close next week. Courses commence the following week. The specialist Franchising course provides a complete overview of franchising and is offered entirely online, or face-to-face at Griffith University’s South Bank Campus,... http://www.franchise.edu.au/?process=views/article.php&articleId=11277 http://www.franchise.edu.au/?process=views/article.php&articleId=11277 The Franchising Australia 2010 research project is underway, and franchisors can score themselves one of three Apple iPads, just for participating. The Franchising Australia 2010 is the only sector profiling research in Australia and provides a snapshot of how the sector is travelling. Previous studies, conducted every two years since 1998, have been used by franchisors and franchise sector professionals to help inform business... http://www.franchise.edu.au/?process=views/article.php&articleId=11227 http://www.franchise.edu.au/?process=views/article.php&articleId=11227 Changes to the Australian Franchising Code of Conduct, announced earlier this year, are effective from today (July 1, 2010). A Fact Sheet on the franchise regulation changes is available from the Australian Competition and Consumer Commission (ACCC). The Franchising Code of Conduct changes relate to: End of Term Arrangements Risk Statement Disclosure Good Faith Unilateral Variation ... http://www.franchise.edu.au/?process=views/article.php&articleId=11226 http://www.franchise.edu.au/?process=views/article.php&articleId=11226 Free pre-entry franchise education is now live. The program, announced last month and funded by the Australian Competition and Consumer Commission (ACCC), commences today/this week with more than 270 participants already registered. Offered online, through the Asia-Pacific Centre for Franchising Excellence, the program may be accessed from across Australia or the world. Asia-Pacific Centre for Franchising Excellence Director... http://www.franchise.edu.au/?process=views/article.php&articleId=11160 http://www.franchise.edu.au/?process=views/article.php&articleId=11160 More than 200 registrations have been received for the pre-entry franchise education program less than two weeks after the program launch. Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said the interest in the new program has been very strong. “The free Pre-Entry Franchise Education program has attracted a large amount of interest in such a short amount of time, and registrations are... http://www.franchise.edu.au/?process=views/article.php&articleId=10985 http://www.franchise.edu.au/?process=views/article.php&articleId=10985 Free pre-entry franchise education will soon be available for prospective franchisees. Delivered online, the pre-entry franchise education program is being developed by Griffith University’s Asia-Pacific Centre for Franchising Excellence, and funded by the Australian Competition and Consumer Commission (ACCC). Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said with the ACCC funding the... http://www.franchise.edu.au/?process=views/article.php&articleId=10982 http://www.franchise.edu.au/?process=views/article.php&articleId=10982 There’s less than two weeks until some of Australia’s franchising greats share their wisdom with you at the Franchise Forum 2010 in Brisbane. Here what attendees at last year's forum thought. This unique opportunity will give you access to hear from: McDonald’s about reinventing the world’s biggest franchise brand, The Coffee Club about the benefits and challenges of... http://www.franchise.edu.au/?process=views/article.php&articleId=10934 http://www.franchise.edu.au/?process=views/article.php&articleId=10934 Better pre-entry franchise education will soon be available for prospective franchisees, at no cost to them. The pre-entry franchise education program will be developed and offered through Griffith University’s Asia-Pacific Centre for Franchising Excellence, and funded by the Australian Competition and Consumer Commission (ACCC). Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said the... http://www.franchise.edu.au/?process=views/article.php&articleId=10819 http://www.franchise.edu.au/?process=views/article.php&articleId=10819 Back by popular demand the Franchise Forum returns for a second year. The Franchise Forum 2010: Making the most of change, will provide a unique opportunity to hear strategies used by leading franchise brands and deliver practical tips to tackle franchise challenges ahead. Hosted by the Asia-Pacific Centre for Franchising Excellence and the Franchise Advisory Centre, the Forum will be held on Wednesday, June 16 at Griffith... http://www.franchise.edu.au/?process=views/article.php&articleId=10821 http://www.franchise.edu.au/?process=views/article.php&articleId=10821 The Asia-Pacific’s only postgraduate franchise course is now taking applications. Open to people from across the Asia-Pacific and worldwide, the flexible study program is currently taking applications until mid-June for people wanting to start studying in July. The program is offered entirely online or via face-to-face delivery at Griffith University in Brisbane, Australia. Director of Griffith University’s... http://www.franchise.edu.au/?process=views/article.php&articleId=10750 http://www.franchise.edu.au/?process=views/article.php&articleId=10750 Franchise conflict research findings released today reveal a need for greater transparency by franchisors to their franchisees. The research into franchise conflict, conducted by Griffith University’s Asia-Pacific Centre for Franchising Excellence, was funded through an Australian Research Council linkage grant with the Australian Competition and Consumer Commission. Lead researcher and Asia-Pacific Centre for Franchising... http://www.franchise.edu.au/?process=views/article.php&articleId=10674 http://www.franchise.edu.au/?process=views/article.php&articleId=10674 Comprehensive New Zealand franchise sector data is being collected for one of the first times, with the launch of the inaugural Franchising New Zealand research project. The project, headed by Griffith University’s Asia-Pacific Centre for Franchising Excellence, in partnership with New Zealand’s Massey University, will run simultaneously with the Franchising Australia 2010 research project. Project lead and... http://www.franchise.edu.au/?process=views/article.php&articleId=10555 http://www.franchise.edu.au/?process=views/article.php&articleId=10555 Effects of the Global Financial Crisis on the franchise sector will soon be revealed with the launch of the Franchising Australia 2010 research project, conducted by Griffith University’s Asia-Pacific Centre for Franchising Excellence. The biennial franchise research has been running since 1998, and is jointly sponsored by Griffith University and the Franchise Council of Australia. Lead researcher and Centre Director... http://www.franchise.edu.au/?process=views/article.php&articleId=10531 http://www.franchise.edu.au/?process=views/article.php&articleId=10531 Secrets to boosting franchise profitability were revealed to webinar attendees this week by franchise profitability expert and Avatar Business Navigators Director David Campbell. David said by understanding the four forces of business, the model’s breakeven points, spool rates and franchisee motivation, franchise profitability could be dramatically enhanced. Four forces of business David said there are four forces of... http://www.franchise.edu.au/?process=views/article.php&articleId=10340 http://www.franchise.edu.au/?process=views/article.php&articleId=10340 Franchise profitability expert and Avatar Business Navigators Director David Campbell will share his expertise for free at a special webinar we’re hosting later this month. During the webinar, ‘Raiders of the Lost Profits: In search of your franchise model’s true potential’, David will drill into some of the actual tactics that drive results. In just 30 minutes David will break profitability... http://www.franchise.edu.au/?process=views/article.php&articleId=10139 http://www.franchise.edu.au/?process=views/article.php&articleId=10139 New Federal Government laws, commencing on March 1 this year, may catch out franchisors who provide franchisees with tax or business activity statement (BAS) services to assist with tax law obligations. This relates to tax laws such as GST, PAYG and FBT. Under the new legislation franchisors offering assistance to franchisees may be required to register as an agent with the newly formed Tax Practitioners Board. Fines... http://www.franchise.edu.au/?process=views/article.php&articleId=9987 http://www.franchise.edu.au/?process=views/article.php&articleId=9987 The Australian Retail Association (ARA), with support from the Australian Government is conducting free seminars and webinars to help you understand your obligations under the new Australian Fair Work legislation. The information sessions will be conducted at various locations across the country and online, and are open to everyone, even if you’re not an ARA member. Fair Work information session topics include: ... http://www.franchise.edu.au/?process=views/article.php&articleId=9981 http://www.franchise.edu.au/?process=views/article.php&articleId=9981 Getting an inside look at different franchise departments is one of the perks The Coffee Club Property and Franchise Development Coordinator Amie Windrim received from building her networks. Amie says the opportunity arose from networks she made through a franchise course. “I met up with a few of the other students at their workplace and had the opportunity to see how other businesses ran their franchising departments,... http://www.franchise.edu.au/?process=views/article.php&articleId=10047 http://www.franchise.edu.au/?process=views/article.php&articleId=10047 Subway franchisee Sam El-Debel is already reaping the rewards of improving his franchise training. “It’s the best decision I ever made,” Sam said. “I’ve been able to negotiate better franchise agreements and better inform myself of what to expect.” Sam enrolled in the Franchising specialist course at Griffith University. Being based in Sydney he took advantage of... http://www.franchise.edu.au/?process=views/article.php&articleId=9963 http://www.franchise.edu.au/?process=views/article.php&articleId=9963 Findings from the latest franchise research reveals five major causes of franchise conflict, and that not all conflict can be avoided. The research, conducted by the Asia-Pacific Centre for Franchising Excellence, explores causes of franchise conflict from franchisor and franchisee perspectives. Project head and Centre Director, Professor Lorelle Frazer, says franchisors cannot avoid conflict with their franchisees, and some... http://www.franchise.edu.au/?process=views/article.php&articleId=10334 http://www.franchise.edu.au/?process=views/article.php&articleId=10334 According to our website poll 75 per cent of you feel positive about the economic outlook for your business in 2010, and economists generally agree. However, with last week’s collapse of Worldwide Online Printing franchisor it’s important to note economists warn it may not all be smooth sailing, particularly for SMEs. Sensis Chief Economist Stephen Shepherd, speaking at the BRW Franchise Forum last week in Sydney,... http://www.franchise.edu.au/?process=views/article.php&articleId=9761 http://www.franchise.edu.au/?process=views/article.php&articleId=9761 Australia’s largest trade agreement came into force on January 1 this year. The agreement between Australia, New Zealand and the Association of South East Asian Nations (ASEAN) provides progressive reduction, or (in most cases) elimination of tariffs facing Australian and New Zealand goods exports to ASEAN. It also provides the elimination of tariffs on imports to Australia and New Zealand. Currently the agreement is... http://www.franchise.edu.au/?process=views/article.php&articleId=9760 http://www.franchise.edu.au/?process=views/article.php&articleId=9760 The federal government has announced $14 million to help small businesses go online or upgrade their internet presentation. The funding, announced by Small Business Minister Craig Emerson and Tourism Minister Martin Ferguson, aims to help more than 50,000 small businesses install and upgrade websites. The aim is to help small businesses better engage in e-business to reduce costs and improve market opportunities, as 95 per cent of... http://www.franchise.edu.au/?process=views/article.php&articleId=9407 http://www.franchise.edu.au/?process=views/article.php&articleId=9407 Complete Framing Franchisor Andrew Scott wanted to increase his knowledge and credibility in the franchise sector, particularly with his franchisees to give them confidence in his management and the franchise business. Enrolling in Griffith University’s new Graduate Certificate in Franchising with no previous study, Andrew gained entry based on his experience and will become the first graduate of the program on... http://www.franchise.edu.au/?process=views/article.php&articleId=9352 http://www.franchise.edu.au/?process=views/article.php&articleId=9352 As Movember drew to a close yesterday the sighs of relief from Mo Bros around the nation could be heard as they shed their extra facial hair and the itchiness which came with it. The Lenny’s Mo Bros raised a total of $2,530 and the Gloria Jean’s Coffees Team (pictured) weren’t far behind with $1,190. The official total of all funds raised is still being tallied but is anticipated to be in excess of the... http://www.franchise.edu.au/?process=views/article.php&articleId=9329 http://www.franchise.edu.au/?process=views/article.php&articleId=9329 When franchise relationships breakdown, either party involved can make life ‘hell-on-earth’ for the other and adversely affect the entire franchise business network. In extreme cases it can lead to ‘brand terrorism’, legal action or worse, and not only affects the bottomline for franchisor and franchisee, but the well-being of both parties, and field support staff caught in between. So how do... http://www.franchise.edu.au/?process=views/article.php&articleId=9337 http://www.franchise.edu.au/?process=views/article.php&articleId=9337 Australian Federal Minister for Small Business Dr Craig Emerson has announced the expert panel members as part of the recent regulatory reforms. Professor Bryan Horrigan, David Lieberman and Ray Steinwall are the appointees. The panel will advise the Government on outstanding issues raised in recent parliamentary inquiries into the Franchising Code of Conduct and the provisions of the Trade Practices Act 1974... http://www.franchise.edu.au/?process=views/article.php&articleId=9272 http://www.franchise.edu.au/?process=views/article.php&articleId=9272 In the words of Spike Mulligan, ‘how can you fail if you don’t have a plan’ — that was an early philosophy of Michael Sherlock’s when he and a group of other franchisees first took the reins of Brumby’s many years ago. Michael told Franchise Forum attendees yesterday some of the early decisions he and fellow owners made when they first bought the failing bakery chain. He... http://www.franchise.edu.au/?process=views/article.php&articleId=9270 http://www.franchise.edu.au/?process=views/article.php&articleId=9270 A team from Lenard’s are doing their bit for men’s health, by also sporting hairy upper lips for the month of Movember. Lenard’s General Counsel Alan Bates said it was the second year ‘Lenny’s Mo Bros’ had got behind the charity initiative. “I got involved last year to support the two worthy charities that will benefit from Movember; Beyond Blue and the Prostate... http://www.franchise.edu.au/?process=views/article.php&articleId=9144 http://www.franchise.edu.au/?process=views/article.php&articleId=9144 Key changes will be made to the Franchise Code of Conduct, and the Trade Practices Act, following the long-awaited Government response to the 2008 Federal Franchise Inquiry. The seven changes, announced by Australian Federal Small Business Minister Craig Emerson yesterday, include: The introduction of fines and penalties for unconscionable conduct and false and misleading representations up to $1.1 million for... http://www.franchise.edu.au/?process=views/article.php&articleId=9108 http://www.franchise.edu.au/?process=views/article.php&articleId=9108 Gloria Jean’s Coffees Operations Team Leader Denis Roche is ‘mo-bilising’ his team for a good cause – Movember. The team of five guys from the Queensland and Northern New South Wales team are downing their razors for one month to help raise awareness and funds for men’s health, specifically prostate cancer and depression. Denis said he was supporting the cause because he felt it was... http://www.franchise.edu.au/?process=views/article.php&articleId=9096 http://www.franchise.edu.au/?process=views/article.php&articleId=9096 Fifteen years ago he didn’t know what an ATM was. Today he is an international franchising success. Dr Ly Qui Trung is Franchisor of noodle bar Pho 24, with 60 outlets in Vietnam and 11 international units across Indonesia, Philippines, Singapore, Korea, Cambodia, Hong Kong and Sydney, and an outlet opening in London next month. He is also Gloria Jean’s Coffees Master Franchisee for Vietnam and owner of several... http://www.franchise.edu.au/?process=views/article.php&articleId=9094 http://www.franchise.edu.au/?process=views/article.php&articleId=9094 Franchising students in Griffith University's franchise course got a taste of what it’s like to work in the head office of one of the world’s most recognised franchise businesses, McDonald’s. The students, who were in their final week of the franchise course went on a field trip to McDonald’s Queensland office to hear how franchising works in this complex franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=9049 http://www.franchise.edu.au/?process=views/article.php&articleId=9049 The Asia-Pacific Centre for Franchising Excellence has won funding to explore if franchising is more sustainable than independent business. The Australian Research Council (ARC) announced today nearly $300,000 for the linkage project, ‘Survival of the Fittest: The performance of franchised versus independent small business during economic uncertainty and recovery’. Industry Partners, the Franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=8770 http://www.franchise.edu.au/?process=views/article.php&articleId=8770 Although many of us dreaded completing our homework for school, the consequences of not doing it before buying a franchise are much harsher than after-school detention. “Although some franchises cost as much as a house, there are still too many people entering into agreements with their eyes snapped shut,” Australian Competition and Consumer Commission (ACCC) Deputy Chairman Dr Michael Schaper said. This... http://www.franchise.edu.au/?process=views/article.php&articleId=8759 http://www.franchise.edu.au/?process=views/article.php&articleId=8759 The secret to franchise success is looking after your franchisees, according to Franchised Food Company Executive Chairman and former Brumby’s Managing Director, Michael Sherlock. That’s how he transformed an ailing bakery chain into the leading Australian and New Zealand bakery franchise, Brumby’s. He also grew the share price nearly six times over, from 56¢ to $3.40 in little more than three... http://www.franchise.edu.au/?process=views/article.php&articleId=8769 http://www.franchise.edu.au/?process=views/article.php&articleId=8769 Digital Central Australia franchisor Luke Hade was the first to register for the Franchise Forum 2009: How the best thrive in any environment. Luke says he’s particularly interested to hear Eagle Boys Pizza Founder Tom Potter speak as he knows Eagle Boys grew quickly and he is hoping to take-away some tips based on Tom’s experience. Luke, with business partner Luke Bond started the franchise in 2005 and they... http://www.franchise.edu.au/?process=views/article.php&articleId=8743 http://www.franchise.edu.au/?process=views/article.php&articleId=8743 A free service offering small business advice and support over the phone is now available. The Small Business Support Line was launched by Minister for Small Business Dr Craig Emerson to provide additional advice and services for small businesses. Dr Emerson said the support line would help small business operators navigate the myriad of government departments and specialised services needed to establish, or improve a business. ... http://www.franchise.edu.au/?process=views/article.php&articleId=8703 http://www.franchise.edu.au/?process=views/article.php&articleId=8703 Not establishing a board of directors sooner was the biggest mistake Eagle Boys Pizza founder Tom Potter made in his 20 years at the helm of Australia and New Zealand’s largest privately owned pizza company. Tom, who stepped down from Eagle Boys two years ago, says despite bowing out of the franchise sector he still believes in the strength of the franchising model. “Franchising has a strong future, if managed... http://www.franchise.edu.au/?process=views/article.php&articleId=8565 http://www.franchise.edu.au/?process=views/article.php&articleId=8565 New research shows third parties may fuel the flames of franchise conflict, the Asia-Pacific Centre for Franchising Excellence has found. The preliminary study into the causes of franchise conflict was conducted by myself and Centre researchers Professor Jeff Giddings and Dr Scott Weaven. The research shows the involvement of third parties (such as franchise brokers) in the recruitment of franchisees appears likely to... http://www.franchise.edu.au/?process=views/article.php&articleId=8396 http://www.franchise.edu.au/?process=views/article.php&articleId=8396 The Australian Federal Government’s response to recommendations handed down from a Parliamentary inquiry into the Franchising Code has been delayed. The eleven recommendations to the Joint Standing Committee on Corporations and Financial Services inquiry were handed down in December 2008, with Small Business Minister Craig Emerson hoping to have responded by late July. Small Business Minister Craig Emerson undertook... http://www.franchise.edu.au/?process=views/article.php&articleId=8357 http://www.franchise.edu.au/?process=views/article.php&articleId=8357 After our first eNewsletter Soft Stone Sculptures Director Steve Halsey got in touch with the Centre to let us know he thought there was a lot of useful information on our website, but found the colour of the font hard to read. In line with his suggestion, we’ve altered our website font to match the darker grey colour in our eNewsletter. Thanks Steve and others who are sending in feedback and suggestions – we... http://www.franchise.edu.au/?process=views/article.php&articleId=8356 http://www.franchise.edu.au/?process=views/article.php&articleId=8356 Benchmarking franchisor performance is the research topic of choice, with 40 percent of you rating it as your top preference. We’ll now set to work and report back on our findings. Research results are expected towards the end of the year.If you’re wondering how the other topics faired, more than a quarter of you were interested in royalty fraud (26%). Franchisor’s perception of break even,... http://www.franchise.edu.au/?process=views/article.php&articleId=8345 http://www.franchise.edu.au/?process=views/article.php&articleId=8345 When a franchisee leaves a system, it may not always be on bad terms — they may have planned their exit, want to retire, feel they have reached their full potential in the franchise and seek a new challenge, or sell for a profit. However some franchisees leave because they are disappointed. To better understand why some franchisees become disappointed and leave a franchise business the Asia-Pacific Centre for Franchising... http://www.franchise.edu.au/?process=views/article.php&articleId=8270 http://www.franchise.edu.au/?process=views/article.php&articleId=8270 What topic would benefit you the most if we could provide some answers through franchise research? The Asia-Pacific Centre for Franchising Excellence is launching a franchise research project and we want you to tell us which topic you’d get the most value from. To save you time we've put together a list of potential topics, based around suggestions we've already received, so it will only take 30... http://www.franchise.edu.au/?process=views/article.php&articleId=8224 http://www.franchise.edu.au/?process=views/article.php&articleId=8224 Having an effective internet presence for your franchise is increasingly important and social networking is a vital part of any online strategy. The franchise sector is in Australia, New Zealand and other countries of the Asia-Pacific is quite small so social networking is an important tool to enable people to work closely and form links easily. Even if it seems your customers aren’t purchasing online, eight out of ten... http://www.franchise.edu.au/?process=views/article.php&articleId=8169 http://www.franchise.edu.au/?process=views/article.php&articleId=8169 Research conducted by the Asia-Pacific Centre for Franchising Excellence assessed the impact of franchisor support services on the level of disruption within Australian franchise systems — with surprising results. Disruption was measured in terms of the number of substantial conflicts and the number of outlets which were franchised and now closed, company-owned or independently operated. Centre Director Professor Lorelle... http://www.franchise.edu.au/?process=views/article.php&articleId=8161 http://www.franchise.edu.au/?process=views/article.php&articleId=8161 With the launch of the Asia-Pacific Centre for Franchising Excellence website comes the launch of our free fortnightly franchising hints and tips eNewsletter. The newsletters will contain helpful tips and information, as well as the latest franchise research findings to help with your franchise business opportunities. Please let your franchisees and colleagues know about our newsletter – they can sign-up via the... http://www.franchise.edu.au/?process=views/article.php&articleId=8160 http://www.franchise.edu.au/?process=views/article.php&articleId=8160 The recent West Australian, South Australian and Federal Franchise Inquiries all recommended improved pre-entry education so… we’re in the process of negotiating funding for pre-entry education products. The model we’re proposing would enable pre-entry education to be available online and accessible from anywhere in Australia or the world, at any time. Because we’re seeking funding to cover... http://www.franchise.edu.au/?process=views/article.php&articleId=8133 http://www.franchise.edu.au/?process=views/article.php&articleId=8133 Griffith University has launched a great, new online resource centre for the franchise sector, through the Asia-Pacific Centre for Franchising Excellence. We launched our new website in response to feedback from the sector about a lack of independent information and the need for information and education to be available on an ‘as needed’ basis whenever and wherever a need is identified – hopefully we can... http://www.franchise.edu.au/?process=views/article.php&articleId=8139 http://www.franchise.edu.au/?process=views/article.php&articleId=8139 Entering a more mature franchise system may not necessarily involve less risk than entering a newer franchise, according to leading researcher Professor Lorelle Frazer. Research conducted by Professor Frazer, who is Director of the Asia-Pacific Centre for Franchising Excellence, looked at whether there was a link between possible causes for franchise disruption and different stages of the franchise lifecycle. Professor Frazer said... http://www.franchise.edu.au/?process=views/article.php&articleId=8140 http://www.franchise.edu.au/?process=views/article.php&articleId=8140 The Kleenmaid franchise failure continues to unfold with administrators Deloittes releasing a final report to creditors stating Kleenmaid Group debt has swelled from an initial $73 million to more than $100 million. The report also found Kleenmaid traded whilst insolvent since June 2007, including taking on more franchisees. Franchise Advisory Centre Director and Griffith University Adjunct Lecturer Jason Gehrke... http://www.franchise.edu.au/?process=views/article.php&articleId=7645 http://www.franchise.edu.au/?process=views/article.php&articleId=7645 Co-branding is used in franchising as a strategy to stimulate and rejuvenate growth, particularly in a mature franchise sector. It involves two or more brands combining to create a mutually beneficial single product or offering to reach similar target audiences and is most commonly seen as a fast food franchise teamed up with a service station.  McDonald’s/McCafe is another franchise co-branding arrangement. ... http://www.franchise.edu.au/?process=views/article.php&articleId=7644 http://www.franchise.edu.au/?process=views/article.php&articleId=7644 High performing franchisees have advanced marketing systems hidden to both themselves and their franchisors, research by the Asia-Pacific Centre for Franchising Excellence has revealed. Professor of Marketing Bill Merrilees and Centre Director Professor Lorelle Frazer explored differences between high and average performing franchisees to identify if there were similarities. Franchisees were ranked in terms of sales turnover and... http://www.franchise.edu.au/?process=views/article.php&articleId=7643 http://www.franchise.edu.au/?process=views/article.php&articleId=7643 Multiple unit franchising arrangements are increasing in the Asia-Pacific region, providing strategic, operational and performance advantages. According to Asia-Pacific Centre for Franchising Excellence Deputy Director Dr Scott Weaven, Australian franchisors tend to favour single unit growth strategies. “Multi-unit franchising arrangements are only recently gaining acceptance across the Asia-Pacific and Europe, but are... http://www.franchise.edu.au/?process=views/article.php&articleId=10929 http://www.franchise.edu.au/?process=views/article.php&articleId=10929 Although most business commentators report there wasn’t much in the budget for business, franchises will benefit from improved mediation services. The 2010 Budget, handed down by Federal Treasurer Wayne Swan on Tuesday night (May 11), included $2.7 million worth of support for early intervention in same industry business disputes, which includes franchising. According to Small Business Minister Dr Craig Emerson, the... http://www.franchise.edu.au/?process=views/article.php&articleId=6667 http://www.franchise.edu.au/?process=views/article.php&articleId=6667 The current state of the franchise sector and how to identify, prevent and manage ‘kamikaze conflict’ in franchise relationships is the focus of research being conducted by the Asia-Pacific Centre for Franchising Excellence. Dispute resolution expert and Griffith Law Professor Jeff Giddings is exploring why conflict is inevitable in franchise relationships and why franchisors need to be equipped to minimise and... http://www.franchise.edu.au/?process=views/article.php&articleId=6724 http://www.franchise.edu.au/?process=views/article.php&articleId=6724 The franchisor – franchisee relationship is an important part of the franchise process. So what qualities are important to ensure the franchisor-franchisee relationship remains strong? Worldwide Online Print Franchisee Garry Richards said communication was the most important element of the franchisor-franchisee relationship. "Worldwide Online Print have good communication systems in place, with a policy... http://www.franchise.edu.au/?process=views/article.php&articleId=6669 http://www.franchise.edu.au/?process=views/article.php&articleId=6669 The Australian franchise sector continues to grow despite the economic downturn, a recent study has found. The Franchising Australia 2008 study, conducted by the Asia-Pacific Centre for Franchising Excellence revealed some good news for the sector. Project leader and Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said the bi-annual study provided a clear picture of the Australian franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=21549 http://www.franchise.edu.au/?process=views/article.php&articleId=21549   Franchise marketing success seems to hinge on franchisee involvement, according to a number of speakers at the Franchise Marketing Forum 2011, held last week. That was just one of the messages echoed by the expert speakers throughout the day, themed ‘Where strategy meets execution’. The highlights listed by delegates were many, some of which travelled from as far as Tasmania and even New Zealand... http://www.franchise.edu.au/?process=views/article.php&articleId=21129 http://www.franchise.edu.au/?process=views/article.php&articleId=21129 Do you have as many interpretations of your brand as you do franchisees (or possibly even more)? Bank of Queensland had about 300 different interpretations of the brand leading to the launch of a re-branding project. BOQ Head of Brand and Marketing Greg Abbey said the aim of the re-branding campaign was to create one strong and differentiated franchise brand, measured by brand performance, customer acquisition and owner-manager... http://www.franchise.edu.au/?process=views/article.php&articleId=12981 http://www.franchise.edu.au/?process=views/article.php&articleId=12981 Five years after entering franchising, Tracy Richardson is putting her franchise skills to the test to see what she’s done right and wrong, and to learn how to do things better in the future. To test her skills Tracy is completing the highest franchise qualification in Australia, the Graduate Certificate in Franchising, offered through Griffith University. Tracy enrolled in the Graduate Certificate in Franchising, after... http://www.franchise.edu.au/?process=views/article.php&articleId=7646 http://www.franchise.edu.au/?process=views/article.php&articleId=7646 To assist with franchisee recruitment the Asia-Pacific Centre for Franchising Excellence surveyed attendees at a franchise business opportunity expo. The surveys, conducted by Centre researcher and PhD candidate Steve Bennett, provided insight into potential franchisee’ needs and wants to help franchisors create better franchisee recruitment practices. Mr Bennett said results showed the main reason potential franchisees...