http://www.franchise.edu.au/ Asia-Pacific Centre for Franchising Excellence Griffith University Articles http://www.franchise.edu.au/?process=views/article.php&articleId=9963 http://www.franchise.edu.au/?process=views/article.php&articleId=9963 Findings from the latest franchise research reveals five major causes of franchise conflict, and that not all conflict can be avoided. The research, conducted by the Asia-Pacific Centre for Franchising Excellence, explores causes of franchise conflict from franchisor and franchisee perspectives. Project head and Centre Director, Professor Lorelle Frazer, says franchisors cannot avoid conflict with their franchisees, and some conflict can... http://www.franchise.edu.au/?process=views/article.php&articleId=9761 http://www.franchise.edu.au/?process=views/article.php&articleId=9761 Australia’s largest trade agreement came into force on January 1 this year. The agreement between Australia, New Zealand and the Association of South East Asian Nations (ASEAN) provides progressive reduction, or (in most cases) elimination of tariffs facing Australian and New Zealand goods exports to ASEAN. It also provides the elimination of tariffs on imports to Australia and New Zealand. Currently the agreement is active with... http://www.franchise.edu.au/?process=views/article.php&articleId=9760 http://www.franchise.edu.au/?process=views/article.php&articleId=9760 The federal government has announced $14 million to help small businesses go online or upgrade their internet presentation. The funding, announced by Small Business Minister Craig Emerson and Tourism Minister Martin Ferguson, aims to help more than 50,000 small businesses install and upgrade websites. The aim is to help small businesses better engage in e-business to reduce costs and improve market opportunities, as 95 per cent of small... http://www.franchise.edu.au/?process=views/article.php&articleId=9407 http://www.franchise.edu.au/?process=views/article.php&articleId=9407 Complete Framing Franchisor Andrew Scott wanted to increase his knowledge and credibility in the franchise sector, particularly with his franchisees to give them confidence in his management and the franchise business. Enrolling in Griffith University’s new Graduate Certificate in Franchising with no previous study, Andrew gained entry based on his experience and will become the first graduate of the program on December... http://www.franchise.edu.au/?process=views/article.php&articleId=9352 http://www.franchise.edu.au/?process=views/article.php&articleId=9352 As Movember drew to a close yesterday the sighs of relief from Mo Bros around the nation could be heard as they shed their extra facial hair and the itchiness which came with it. The Lenny’s Mo Bros raised a total of $2,530 and the Gloria Jean’s Coffees Team (pictured) weren’t far behind with $1,190. The official total of all funds raised is still being tallied but is anticipated to be in excess of the $8... http://www.franchise.edu.au/?process=views/article.php&articleId=9337 http://www.franchise.edu.au/?process=views/article.php&articleId=9337 Australian Federal Minister for Small Business Dr Craig Emerson has announced the expert panel members as part of the recent regulatory reforms. Professor Bryan Horrigan, David Lieberman and Ray Steinwall are the appointees. The panel will advise the Government on outstanding issues raised in recent parliamentary inquiries into the Franchising Code of Conduct and the provisions of the Trade Practices Act 1974 (TPA) that... http://www.franchise.edu.au/?process=views/article.php&articleId=9272 http://www.franchise.edu.au/?process=views/article.php&articleId=9272 In the words of Spike Mulligan, ‘how can you fail if you don’t have a plan’ — that was an early philosophy of Michael Sherlock’s when he and a group of other franchisees first took the reins of Brumby’s many years ago. Michael told Franchise Forum attendees yesterday some of the early decisions he and fellow owners made when they first bought the failing bakery chain. He joked they... http://www.franchise.edu.au/?process=views/article.php&articleId=9270 http://www.franchise.edu.au/?process=views/article.php&articleId=9270 A team from Lenard’s are doing their bit for men’s health, by also sporting hairy upper lips for the month of Movember. Lenard’s General Counsel Alan Bates said it was the second year ‘Lenny’s Mo Bros’ had got behind the charity initiative. “I got involved last year to support the two worthy charities that will benefit from Movember; Beyond Blue and the Prostate Cancer... http://www.franchise.edu.au/?process=views/article.php&articleId=9144 http://www.franchise.edu.au/?process=views/article.php&articleId=9144 Key changes will be made to the Franchise Code of Conduct, and the Trade Practices Act, following the long-awaited Government response to the 2008 Federal Franchise Inquiry. The seven changes, announced by Australian Federal Small Business Minister Craig Emerson yesterday, include: The introduction of fines and penalties for unconscionable conduct and false and misleading representations up to $1.1 million for... http://www.franchise.edu.au/?process=views/article.php&articleId=9108 http://www.franchise.edu.au/?process=views/article.php&articleId=9108 Gloria Jean’s Coffees Operations Team Leader Denis Roche is ‘mo-bilising’ his team for a good cause – Movember. The team of five guys from the Queensland and Northern New South Wales team are downing their razors for one month to help raise awareness and funds for men’s health, specifically prostate cancer and depression. Denis said he was supporting the cause because he felt it was... http://www.franchise.edu.au/?process=views/article.php&articleId=9096 http://www.franchise.edu.au/?process=views/article.php&articleId=9096 Fifteen years ago he didn’t know what an ATM was. Today he is an international franchising success. Dr Ly Qui Trung is Franchisor of noodle bar Pho 24, with 60 outlets in Vietnam and 11 international units across Indonesia, Philippines, Singapore, Korea, Cambodia, Hong Kong and Sydney, and an outlet opening in London next month. He is also Gloria Jean’s Coffees Master Franchisee for Vietnam and owner of several other... http://www.franchise.edu.au/?process=views/article.php&articleId=9094 http://www.franchise.edu.au/?process=views/article.php&articleId=9094 Franchising students in Griffith University's franchise course got a taste of what it’s like to work in the head office of one of the world’s most recognised franchise businesses, McDonald’s. The students, who were in their final week of the franchise course went on a field trip to McDonald’s Queensland office to hear how franchising works in this complex franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=9049 http://www.franchise.edu.au/?process=views/article.php&articleId=9049 The Asia-Pacific Centre for Franchising Excellence has won funding to explore if franchising is more sustainable than independent business. The Australian Research Council (ARC) announced today nearly $300,000 for the linkage project, ‘Survival of the Fittest: The performance of franchised versus independent small business during economic uncertainty and recovery’. Industry Partners, the Franchise Council of... http://www.franchise.edu.au/?process=views/article.php&articleId=8769 http://www.franchise.edu.au/?process=views/article.php&articleId=8769 Digital Central Australia franchisor Luke Hade was the first to register for the Franchise Forum 2009: How the best thrive in any environment. Luke says he’s particularly interested to hear Eagle Boys Pizza Founder Tom Potter speak as he knows Eagle Boys grew quickly and he is hoping to take-away some tips based on Tom’s experience. Luke, with business partner Luke Bond started the franchise in 2005 and they currently... http://www.franchise.edu.au/?process=views/article.php&articleId=8743 http://www.franchise.edu.au/?process=views/article.php&articleId=8743 A free service offering small business advice and support over the phone is now available. The Small Business Support Line was launched by Minister for Small Business Dr Craig Emerson to provide additional advice and services for small businesses. Dr Emerson said the support line would help small business operators navigate the myriad of government departments and specialised services needed to establish, or improve a... http://www.franchise.edu.au/?process=views/article.php&articleId=8703 http://www.franchise.edu.au/?process=views/article.php&articleId=8703 Not establishing a board of directors sooner was the biggest mistake Eagle Boys Pizza founder Tom Potter made in his 20 years at the helm of Australia and New Zealand’s largest privately owned pizza company. Tom, who stepped down from Eagle Boys two years ago, says despite bowing out of the franchise sector he still believes in the strength of the franchising model. “Franchising has a strong future, if managed... http://www.franchise.edu.au/?process=views/article.php&articleId=8565 http://www.franchise.edu.au/?process=views/article.php&articleId=8565 New research shows third parties may fuel the flames of franchise conflict, the Asia-Pacific Centre for Franchising Excellence has found. The preliminary study into the causes of franchise conflict was conducted by myself and Centre researchers Professor Jeff Giddings and Dr Scott Weaven. The research shows the involvement of third parties (such as franchise brokers) in the recruitment of franchisees appears likely to generate... http://www.franchise.edu.au/?process=views/article.php&articleId=8357 http://www.franchise.edu.au/?process=views/article.php&articleId=8357 After our first eNewsletter Soft Stone Sculptures Director Steve Halsey got in touch with the Centre to let us know he thought there was a lot of useful information on our website, but found the colour of the font hard to read. In line with his suggestion, we’ve altered our website font to match the darker grey colour in our eNewsletter. Thanks Steve and others who are sending in feedback and suggestions – we really... http://www.franchise.edu.au/?process=views/article.php&articleId=8356 http://www.franchise.edu.au/?process=views/article.php&articleId=8356 Benchmarking franchisor performance is the research topic of choice, with 40 percent of you rating it as your top preference. We’ll now set to work and report back on our findings. Research results are expected towards the end of the year.If you’re wondering how the other topics faired, more than a quarter of you were interested in royalty fraud (26%). Franchisor’s perception of break even, understanding... http://www.franchise.edu.au/?process=views/article.php&articleId=8345 http://www.franchise.edu.au/?process=views/article.php&articleId=8345 When a franchisee leaves a system, it may not always be on bad terms — they may have planned their exit, want to retire, feel they have reached their full potential in the franchise and seek a new challenge, or sell for a profit. However some franchisees leave because they are disappointed. To better understand why some franchisees become disappointed and leave a franchise business the Asia-Pacific Centre for Franchising... http://www.franchise.edu.au/?process=views/article.php&articleId=8270 http://www.franchise.edu.au/?process=views/article.php&articleId=8270 What topic would benefit you the most if we could provide some answers through franchise research? The Asia-Pacific Centre for Franchising Excellence is launching a franchise research project and we want you to tell us which topic you’d get the most value from. To save you time we've put together a list of potential topics, based around suggestions we've already received, so it will only take 30 seconds to vote for your... http://www.franchise.edu.au/?process=views/article.php&articleId=8169 http://www.franchise.edu.au/?process=views/article.php&articleId=8169 Research conducted by the Asia-Pacific Centre for Franchising Excellence assessed the impact of franchisor support services on the level of disruption within Australian franchise systems — with surprising results. Disruption was measured in terms of the number of substantial conflicts and the number of outlets which were franchised and now closed, company-owned or independently operated. Centre Director Professor Lorelle Frazer,... http://www.franchise.edu.au/?process=views/article.php&articleId=8139 http://www.franchise.edu.au/?process=views/article.php&articleId=8139 Entering a more mature franchise system may not necessarily involve less risk than entering a newer franchise, according to leading researcher Professor Lorelle Frazer. Research conducted by Professor Frazer, who is Director of the Asia-Pacific Centre for Franchising Excellence, looked at whether there was a link between possible causes for franchise disruption and different stages of the franchise lifecycle. Professor Frazer said although... http://www.franchise.edu.au/?process=views/article.php&articleId=7645 http://www.franchise.edu.au/?process=views/article.php&articleId=7645 Co-branding is used in franchising as a strategy to stimulate and rejuvenate growth, particularly in a mature franchise sector. It involves two or more brands combining to create a mutually beneficial single product or offering to reach similar target audiences and is most commonly seen as a fast food franchise teamed up with a service station.  McDonald’s/McCafe is another franchise co-branding arrangement. Asia-Pacific... http://www.franchise.edu.au/?process=views/article.php&articleId=7644 http://www.franchise.edu.au/?process=views/article.php&articleId=7644 High performing franchisees have advanced marketing systems hidden to both themselves and their franchisors, research by the Asia-Pacific Centre for Franchising Excellence has revealed. Professor of Marketing Bill Merrilees and Centre Director Professor Lorelle Frazer explored differences between high and average performing franchisees to identify if there were similarities. Franchisees were ranked in terms of sales turnover and franchisee... http://www.franchise.edu.au/?process=views/article.php&articleId=7643 http://www.franchise.edu.au/?process=views/article.php&articleId=7643 Multiple unit franchising arrangements are increasing in the Asia-Pacific region, providing strategic, operational and performance advantages. According to Asia-Pacific Centre for Franchising Excellence Deputy Director Dr Scott Weaven, Australian franchisors tend to favour single unit growth strategies. “Multi-unit franchising arrangements are only recently gaining acceptance across the Asia-Pacific and Europe, but are highly... http://www.franchise.edu.au/?process=views/article.php&articleId=6667 http://www.franchise.edu.au/?process=views/article.php&articleId=6667 The current state of the franchise sector and how to identify, prevent and manage ‘kamikaze conflict’ in franchise relationships is the focus of research being conducted by the Asia-Pacific Centre for Franchising Excellence. Dispute resolution expert and Griffith Law Professor Jeff Giddings is exploring why conflict is inevitable in franchise relationships and why franchisors need to be equipped to minimise and resolve... http://www.franchise.edu.au/?process=views/article.php&articleId=6724 http://www.franchise.edu.au/?process=views/article.php&articleId=6724 The franchisor – franchisee relationship is an important part of the franchise process.   So what qualities are important to ensure the franchisor-franchisee relationship remains strong?   Worldwide Online Print Franchisee Garry Richards said communication was the most important element of the franchisor-franchisee relationship.   "Worldwide Online Print have good communication systems in... http://www.franchise.edu.au/?process=views/article.php&articleId=6669 http://www.franchise.edu.au/?process=views/article.php&articleId=6669 The Australian franchise sector continues to grow despite the economic downturn, a recent study has found. The Franchising Australia 2008 study, conducted by the Asia-Pacific Centre for Franchising Excellence revealed some good news for the sector. Project leader and Asia-Pacific Centre for Franchising Excellence Director Professor Lorelle Frazer said the bi-annual study provided a clear picture of the Australian franchise... http://www.franchise.edu.au/?process=views/article.php&articleId=7646 http://www.franchise.edu.au/?process=views/article.php&articleId=7646 To assist with franchisee recruitment the Asia-Pacific Centre for Franchising Excellence surveyed attendees at a franchise business opportunity expo. The surveys, conducted by Centre researcher and PhD candidate Steve Bennett, provided insight into potential franchisee’ needs and wants to help franchisors create better franchisee recruitment practices. Mr Bennett said results showed the main reason potential franchisees attended...