Asia-Pacific Centre for Franchising Excellence


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The Franchise Business Management Essentials online short course aims to equip franchisees with key business skills, which often sit outside franchisor training.


2017-04-11 12:00:12
When I started my franchisee journey by default I became an employer. What a learning curve that was. I had to learn many things and quickly too. The franchisor did help me with some areas but in other areas it was assumed that I knew what I was doing. If you thought interviewing was hard, choosing the right employee was one thing but how to offer them the job was quite ... read more
2017-03-28 10:00:36
High Performance Franchisees always have a team that upsells well. And what’s more the team doesn’t even realise they are upselling – it is part of the store culture. Why do you want a team that is good at upselling? Easy! It brings in more money. Your turnover increases without bringing extra people to your counter. It can be done immediately, today even! You already have the people coming to your ... read more
2017-03-14 13:26:26
There is more to being an employer than just hiring and paying someone. It took me a while but I wish I had known earlier that one of the secrets for success is having a “team” not employees. It is simply not possible to be in your business at all times, particularly in the retail game where you are open 7 days a week. ... read more
2017-02-14 12:23:40
I meet a lot of high performance franchisees. They are always great people. They know their business. They have time to do what they want, they do not worry where the next dollar is coming from and they are confident that their store is running just as well when they are not there as when they are. What is it that these high performers do that sets them ... read more
2017-02-14 10:59:52
Just three simple questions can hold the key to unlocking enhanced franchisee profitability: Could you increase sales by one per cent? Could you improve your margin by one per cent? Could you reduce operating expenses or increase efficiency by one per cent? On average, these three little ‘ones’ combined can increase a franchisee’s profitability by 26% according to franchise consultant David Campbell of Avatar Consulting. ... read more
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